Report an Incident
This platform makes it easy to report an incident related to workplace issues such as financial and auditing concerns, harassment, theft, substance abuse and unsafe conditions. When reporting a case, especially if done anonymously, we may reach out to you via this portal if we require any additional information. Please check back regularly for updates using your case number and password, which will be provided in the final step before your submission. Please note that if the report lacks details and/or if we are unable to obtain additional relevant information, we may not be able to proceed with the investigation.
Check Status
You can check the status of your report or question using the access number and password you created when you submitted the report or question.
Call Us
If you would prefer to speak to someone confidentially, call us and one of our representatives would be happy to assist you.
If you are dialing internationally choose your location from the list below for the international number assigned to your country. If your country is not listed click here for additional instructions.
Please note this is not an emergency service. Contact your local authorities if this is a life threatening issue.
Additional information
Privacy Notice
This portal is partnering with Convercent in providing this speak-up service. All personal information provided will solely be used for the purposes of addressing this report. For general information on how HSH processes personal data please refer to the Data Privacy Policy.
CEO's Message
Our company, The Hongkong and Shanghai Hotels, is the owner and operator of some of the finest luxury hotels and properties in the world. We have built a truly prestigious brand that is celebrated across the world, and a values-driven company that consistently lives up to its unique brand proposition.
Our reputation influences how guests, customers and tenants feel about our service and our products. However, it takes years to build a reputation and only seconds to destroy it. Our success is closely related to our brand and reputation and it is up to each of us to protect it.At our company, integrity is not just about protecting our brand, reputation and avoiding legal issues; it encompasses much more. It is about sustaining a place where we all are proud to work, where we show real respect for one another, where we always do the right thing and do what we say we are going to do.
If any colleague or stakeholder has any concerns about suspected misconduct, malpractice, or irregularities, we encourage them to speak up and raise their concerns in strict confidence via our new ‘Speak Up Portal”. We encourage every individual to come forward and address any actions that challenge our integrity. You will be treated fairly and with respect and with the utmost confidence.
As a team, we must always conduct business with the utmost integrity, making it a guiding principle in our decision-making processes and defining how we operate at every level.
Clement K.M. Kwok
CEO
